Call Center Floor Supervisors/Team Leaders Cebu City

Responsibilities: Supervise agents and must embed positive influence to the team. Coach, mentor and responsible for the team's performance versus metrics targets. Responsible for making reports needed by the client of the company. Apply logic and process work flow in analyzing floor problems and concerns. Demonstrate high sense of urgency. Requirements: Candidate must possess at least a Bachelor's/College Degree, any field. At least 1+ years experience working in the call center industry as a Team lead/Supervisor. Leadership and management skills. Fluent in English. Ability to make important decisions with good judgment. Willing to work in Cebu City. Available for Immediate employment. Desirable traits : Analytical, able to make sensible decisions, can work under pressure with minimal supervision, good IPR, With demanding attitude, no nonsense performance driven Drop by anytime from Mondays to Friday (we are 24 hours open) and bring an I.D. and your updated resume to: eBusiness BPO Inc. 15th Floor, Cebu I.T. Tower 1 Bohol cor. Mindanao Ave., Cebu Business Park, Cebu City (across Ayala Mall & Pag-ibig Tower; same building as BDO) Tel. No. (032) 318-4287 Mobile No. 0917-3084050, 0922-9500466 Contact Person: Caren Cuyos